Routine Appointments
Most routine appointments to see a doctor can be booked on the same day. The phone lines open at 8am, however the appointments are usually taken very quickly so please ensure that you call as close to 8am as possible to give you the best possible chance of getting an appointment.
Appointments can be booked online via Patient Access,
via the NHS App,
or by calling 0161 721 4865.
There are pre-bookable appointments specifically reserved for people who either work, for a child if their parent works, those who have a carer, or who are a carer for another person themselves, and finally should the patient require a translator who must be booked in advance. These appointments can be booked up to 6 weeks in advance.
Appointments are also pre-booked for patients who require medication and sick note reviews, as well as to discuss the results of diagnostic testing such as x-rays, MRI, ECG and blood test results
Whilst we will try to book you with the clinician of your choice, it may not always be possible. All clinicians have full access to your medical history and medication.
When the practice has reached its capacity for appointments on the day, we also have options for you to be seen in our extended access hub up at Cheetham Hill Medical Centre as well as at the GP Hub in North Manchester General Hospital (not A&E!); and if all of the additional access appointment have been taken, then we can signpost to another appropriate service to get you seen by an appropriate partner service.
Urgent Appointments
Each day we offer urgent appointments.
These appointments will not necessarily be with the doctor of your choice or a doctor of the gender of your choice.
Please be aware reception staff will be required to obtain a reason for any appointment to ensure the most appropriate service is accessed.
Please call the practice on 0161 721 4865 or attend in person to discuss an urgent appointment.
There are additional appointments available with Cheetham Hill Medical Centre and North Manchester General Hospital as part of an extended access service. For further details on the available services/locations and how to book please speak to Reception staff.
Nursing team appointments
Our practice nurses and healthcare assistants are available by appointment only at the following times:
| Morning | Afternoon | |
| Monday | 08:00 – 13:00 | 14:00 – 18:00 |
| Tuesday | 08:00 – 13:00 | 14:00 – 18:00 |
| Wednesday | 08:00 – 13:00 | 14:00 – 18:00 |
| Thursday | 08:00 – 13:00 | 14:00 – 18:00 |
| Friday | 08:00 – 13:00 | 14:00 – 18:00 |
Online Appointments
There are also access to book appointments for the GP online, and the appointments become available at the same time as the available appointments on the phone. You can access these by registering for online access on either :
Although you can register online, you will only be able to have full access when we are able to verify your information. Please contact the surgery on 0161 721 4865 for any clarification needed.
Requesting an appointment online
Help with medical or admin issues can be requested via AccuRx.
You can login using your NHS app login details although no registration is required to put through requests.
You will receive a confirmation message moments after a successful submission.
You should expect a response from us within 2 working days.
Cancelling or changing the appointment
Please inform the practice as soon as possible if you are unable to attend your appointment.
You can cancel on the NHS app, Patient Access or by calling 0161 721 4865.
Please read the If you fail to attend page for our policy on this matter.
Uncancelled appointments cost a lot of time, money and the ability to see see other patients.
We have over 5300 patients registered at this surgery and we recognise that sometimes getting an appointment may not be easy, which is why we offer various alternatives.
Although we understand that this may be frustrating at times, we do ask that you take into consideration that it is not the fault of the reception staff if there are no appointments left for that day. They can only offer what is available and do their best to assist you.
Thank you for your consideration and cooperation.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you need help when we are closed
Call 999 in the event of a medical emergency.
This is when someone is seriously ill or injured and their life is at risk.
For non urgent medical help and guidance you can contact NHS 111 online or call 111 from a phone.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Out of hours Telephone Number: 0161 336 5958
Enhanced Access Service is available for Evening and Weekend appointments. These are available at Cheetham Hill Medical Centre and North Manchester General Hospital. For further details on the available services/locations and how to book please speak to Reception staff.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a home visit please call the surgery before 10:30.
Home visits are at the discretion of the doctors and are normally for housebound or elderly patients.
Please give as much detail as possible to the reception staff when making the request and ensure you leave a contact telephone number.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years
Self Referral Appointments
You can book appointments with some services directly.
Self Help Services – Click here to refer yourself
For people living with mental health problems such as anxiety, depression, phobias and panic attacks.
Have to be 18+
CAMHS – Click here for CAMHS Self referral form
Mental Health support for children and young people
MThrive – Click here to refer yourself
Help for children and young people aged 5 to 18 with anxiety related symptoms. CAMHS waiting times can be quite lengthy, so this service provides a huge help for those who simply cannot wait. They also engage with schools and parents, offering 121 counselling and help. Based in Harpurhey, they also offer an outreach service and can visit children and young people in schools also if needed.
Physiotherapy – available over the phone on 0161 720 2321
For people with any injuries or conditions affecting the joints, muscles and tendons.
Have to be 18+.
Early Help – available over the phone on 0161 234 1973
Help with family problems / parenting / early intervention
More Life – Click here to refer yourself
Weight management services that can help adults 18+ More info available click here
Podiatry – Click here for the self referral form
For the diagnosis and treatment of conditions of the foot
For adults aged 18 and over
For more info please click here
Sexual Health – Click here for more info
Treatment room – 01706 906 721 or 0161 549 6720
Midwives
North Manchester General Hospital – 0161 720 2133/7021 St Marys Hospital – 0161 276 6246
NHS Diabetes Prevention Programme (NDPP) – Click here to refer yourself
Diet and lifestyle advice for pre diabetics. People can refer themselves onto a lifestyle change programme.
The Healthier You programme is available both as a face-to-face group service and as a digital service.
Greater Manchester Integrated Care – Click here to view the site
It offers a service finder for residents of Greater Manchester.
Health App Finder – Click here to view the site
You are one click away from more than 1000 apps that can help you with your health and wellbeing.
Apps are available on Nutrition, Fitness, Mental Health, Sleep, Pregnancy, Diabetes, Dementia and more.
All the apps in your Health App Library have been tested (assessed) by the Organisation for the Review of Care and Health Apps (ORCHA)
